Return & Refund Policy — Collect Roll

Contact Information

Collect Roll
Email: contact@collectroll.store
Phone: +61 430 037 695
Address: 8 Panoramic Grove, Glen Waverley VIC 3150, Australia

Return Period

Returns are accepted within 30 days from delivery.

Return Eligibility

Returned items must be:

  • Unused and unworn

  • In original condition

  • With all tags attached

  • In original packaging

  • Accompanied by proof of purchase

Return Process

Return requests must be submitted to contact@collectroll.store.
Approved returns receive a return shipping label and instructions.
Unapproved returns are rejected.

Damages and Issues

Orders must be inspected upon delivery.
Defective, damaged, or incorrect items must be reported immediately.

Non-Returnable Items

  • Perishable goods

  • Custom or personalized products

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Exchanges

Return the original item following approval.
Submit a new order separately.

European Union — 14-Day Withdrawal Right

Applies to orders shipped to the European Union.
Orders may be cancelled or returned within 14 days without justification.
Items must meet standard return conditions.

Refunds

Returns are inspected upon receipt.
Approved refunds are issued to the original payment method within 10 business days.
Bank processing times vary.
If 15 business days pass after approval without receipt, contact contact@collectroll.store.