Refund Policy
Collect Roll
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Collect Roll
Email: contact@collectroll.store
Phone: +61 430 037 695
Address:
8 Panoramic Grove
Glen Waverley VIC 3150
Australia
Return Period
We accept returns within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
Unused and unworn
In original condition
With all tags attached
In original packaging
Accompanied by proof of purchase
Return Process
Submit your return request by emailing contact@collectroll.store
Once approved, you will receive a return shipping label and instructions
Send the item back following the provided instructions
Note: Returns sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
Perishable goods
Custom or personalized products
Personal care items
Hazardous materials (flammable liquids, gases, etc.)
Sale items
Gift cards
Exchanges
To exchange an item:
Follow the standard return process for the original item
Place a new order separately for the desired item
European Union — 14-Day Withdrawal Right
For orders shipped to the European Union:
You have the right to cancel or return your order within 14 days, without providing a reason
Items must meet standard return conditions (unused, original packaging, etc.)
Refunds
Returned items are inspected upon arrival
If approved, refunds will be issued to your original payment method within 10 business days
Processing times may vary depending on your bank or payment provider
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@collectroll.store
